Your orders are shipped via Canada Post from our location in Ontario, Canada. All orders are shipped in nondescript cardboard boxes and padded envelopes, and our store name will not appear anywhere on the exterior of your package.
How To Order Online
Our Secure Check-out offers online payments with Visa, Visa Debit, Mastercard, American Express, Apple Pay, PayPal, Shopify Pay, and Google Pay.
Online Orders for Shipping and Curbside/In-Store Items must be made in separate transactions.
Delivery & Processing Times
Please be aware that during this Pandemic that Canada Post delivery times are taking longer than normal. We provide a tracking number for you to watch the progress of your delivery.
Please note: Canada Post allows for delays in delivery under extreme weather conditions. We cannot guarantee delivery on a specific day if there are extreme conditions in your area the day of delivery, I wish we could control the weather - I'd never shovel snow again. - Please note: this is not an endorsement for climate change. Snow is beautiful too.
Our standard shipping is via Canada Post Expedited. Canada Post Expedited takes between 2-5 days to get to any major centre in North America. To find out approximately when your order will be delivered, please view the delivery times chart below (courtesy of Canada Post).
We Currently only ship within Canada. We provide a tracking number to you once your package has been picked up by Canada Post.
|Order Received||Ontario & Quebec||Rest of Canada|
|Monday (by 9:30AM EST)||Wednesday||Friday|
|Tuesday (by 9:30AM EST)||Thursday||Monday|
|Wednesday (by 9:30AM EST)||Friday||Tuesday|
|Thursday (by 9:30AM EST)||Monday||Wednesday|
|Friday (by 9:30AM EST)||Tuesday||Thursday|
We ship all orders via Canada Post to ensure that all packages arrive in a timely fashion. Canada Post Expedited service can be expected to take two or three days within Ontario and Quebec, and takes about four days to other major centres in Canada.
Shipping on Canadian orders is free for orders over $59.99 before tax. We use Canada Post Expedited for all orders with free shipping. We offer flat rate shipping to all of Canada for $12.99 on orders under $49.99 before tax.
Privacy & Discretion
We believe in protecting your privacy and we promise to be discreet in all of our communications with you. We will never share, rent, lend or sell your information. Any order that you place online will be shipped in a plain cardboard box or padded envelope. We are required to provide our return address on the shipping label, should the order need to be re-directed back. Our store name BOINK BOUTIQUE will not appear anywhere on the exterior of the package.
Warranties & Returns
We cannot accept returns on sex toys. If you have a defective item that needs to be replaced, please contact us. If you're not sure if your product is still within the warranty period, or if you're having trouble with a product outside the warranty period, we may still be able to help. Please contact us at email@example.com
Credit Card Payments
All prices listed on the website are in Canadian dollars. We accept Visa, Visa Debit, MasterCard and American Express.